Terms of Service and Sale

1. Publisher

VYSOMA is published by BRX Software & Invest, a SAS with share capital of EUR 1,000, registered with the Paris Trade and Companies Register under number 938 186 038.

Registered office SIRET: 938 186 038 00023. APE/NAF code: 8211Z. Intra-community VAT: FR15938186038.

Address: 60 Rue Francois Ier, 75008 Paris, France.

Phone: +33 6 52 80 77 36. Contact (support and personal data): contact@vysoma.com.

2. The service

VYSOMA is a wellness and lifestyle app dedicated to pregnancy, postpartum, the cycle, recovery and everyday energy. It offers personalized support, programs, tracking, Daily Boost and educational content adapted to the information entered by the user.

VYSOMA is a wellness service and is not a medical device. The information, scores, exercises, nutrition recommendations and content offered by VYSOMA are provided exclusively for general well-being, information and support purposes.

VYSOMA is not intended to diagnose, prevent, monitor, predict, prognose or treat any disease, injury, pregnancy- or postpartum-related complication, or any other pathological condition. It does not replace the advice, diagnosis, treatment or follow-up of a doctor, midwife or any other healthcare professional.

The website presents VYSOMA, lets users join the waitlist and provides legal information. Purchases and subscriptions are offered in the app when this feature is available.

3. Account and access

Creating an account requires accurate, up-to-date information. You are responsible for keeping your credentials confidential and for all activity under your account.

You must be at least 18 years old to use VYSOMA.

4. Plans, prices and payment

VYSOMA offers a free plan and paid subscriptions, including Wellness Premium and Signature Care, including Daily Boost where available.

Prices, durations, applicable taxes, any free trials and renewal terms are shown by the Apple App Store before confirmation in the app.

iOS in-app payments are processed by the Apple App Store. VYSOMA does not store your banking data.

A receipt or proof of purchase is provided by the relevant payment platform. Refunds, when available, are handled according to that platform's rules and applicable legal rights.

5. Renewal, changes and cancellation

Paid subscriptions renew automatically according to the selected billing period unless cancelled before the renewal date shown by the payment platform.

You can change or cancel your subscription from your Apple account settings, or from management links provided in the app when available.

Depending on the user's eligibility and the options offered by the Apple App Store, VYSOMA may offer temporary promotional offers, discounts or free periods. The applicable conditions, duration and price are presented before any confirmation.

Cancellation takes effect at the end of the already paid period. Paid features remain available until that date, except in case of fraud, abusive use or a contrary decision by the payment platform.

6. Right of withdrawal and refunds

Where applicable law provides a right of withdrawal, the consumer benefits from the statutory period applicable to distance contracts, including a 14-day period under the conditions set out in the French Consumer Code.

For digital services or content whose performance begins immediately, the exercise of the right of withdrawal may be limited or excluded in the cases provided by law, in particular when the legally required conditions and consents have been collected.

When the subscription is purchased and billed through the Apple App Store, the transaction and any refund requests are handled through Apple, in accordance with the terms offered by Apple, without prejudice to the mandatory rights the consumer enjoys under applicable law.

Cancelling the automatic renewal of a subscription is distinct from a refund request. Unless the law or the payment platform decides otherwise, cancellation prevents future renewal but does not automatically entail a refund of the period already billed.

7. Statutory conformity guarantee

Paid digital content and services benefit from applicable statutory guarantees, including the statutory guarantee of conformity, under the conditions provided by consumer law.

In case of lack of conformity, contact contact@vysoma.com so we can review the situation and, where possible, correct the issue, restore the service or direct you to the relevant payment platform.

8. Acceptable use

You agree to use VYSOMA fairly and not to misuse the service, attempt unauthorized access, or interfere with its operation or the rights of others.

9. User-entered data and recommendations

The relevance of recommendations depends on the information you provide, including your situation, energy, sleep, physical comfort, cycle, pregnancy or goals.

Inaccurate or incomplete information may reduce the relevance of the programs and advice provided.

10. Artificial intelligence

Some features use artificial intelligence to personalize recommendations. These suggestions may contain approximations and do not constitute a diagnosis or medical advice.

You must stop using an exercise or recommendation if you experience pain, unusual symptoms or doubt, and consult a healthcare professional.

11. Intellectual property

VYSOMA names, logos, interfaces, content, programs, text, visuals, algorithms and personalization technologies are protected by intellectual property rights.

Any unauthorized reproduction, extraction, modification, resale or reuse is prohibited.

12. Liability

VYSOMA works to provide a reliable service but does not guarantee it will be uninterrupted or error-free.

To the extent permitted by law, VYSOMA cannot be held liable for consequences resulting from a use of the service contrary to its wellness purpose, from inaccurate information provided by the user, or from decisions made by treating VYSOMA content as a diagnosis or medical advice.

VYSOMA cannot be held liable for indirect damage, misuse of the service, inaccurate user information or unavailability caused by a third party, except where mandatory law provides otherwise.

13. Account suspension and deletion

We may suspend or delete an account in case of fraud, non-payment, abusive use, service security breach or violation of these terms.

You may request deletion of your account and data according to the privacy policy.

14. Personal data

Personal data is processed in accordance with the VYSOMA privacy policy and the GDPR.

Wellness data or data that may be considered sensitive is processed only under the conditions provided by law and the consents collected.

15. Complaints

For any complaint, first contact contact@vysoma.com with the information needed to identify your account and the issue encountered. We do our best to find an amicable solution as quickly as possible.

16. Applicable law and disputes

These terms are governed by French law, without depriving consumers of mandatory protections in their country of residence where applicable.

If a dispute cannot be resolved amicably, competent courts will be determined according to the rules applicable to consumers.

17. Changes to these terms

These terms may be updated. In the event of a substantial change to these terms, VYSOMA will inform users by an appropriate means before it takes effect. Where applicable regulations require it, the user's consent will be collected. Changes do not affect consumers' acquired rights.